Shipping & Returns

Shipping Information

Uk deliveries

Returns

Refunds
Our policy is to take anything back that you are not satisfied within 7 days of delivery and a full refund of the returned item will be made providing the following conditions are met:

A/ The cost of returning the product(s) will be the responsibility of the customer unless the item is damaged or otherwise faulty.
B/ The goods must be adequately packed to prevent damage in transit.
C/ Goods must be received by us in their original condition, unused, undamaged  for us to be able to offer a refund or replacement.
D/ The returns and refunds policy does not apply to custom cyclists that have been specially requested and painted to order to particular requirements.( unless faulty ) Trade orders or large volume orders will also be excluded from standard returns policy.
E/ The refund is for the cost of the item only and does not include the initial delivery charge.

Damaged goods
If goods are delivered in a damaged condition this must be reported within 48 hours of the delivery in order for us to replace your product(s) free of charge. Failure to do so will disqualify you against a free replacement. Please check packaging carefully when receiving a delivery and make note of any damage. When signing for a delivery please report and sign for any damage to packaging when accepting your delivery.This will help us to claim against the delivery company.